Treacle Trove Subscription FAQs

When will my payments be taken?

You will be charged a £3.50 set up fee and your first £15.00 box fee when you subscribe, then your card will be charged on the same day of every other month. Your welcome box will ship within one week of subscribing, then your subscription will begin from the next cycle.

For example - if you subscribe on 22 January, you will be billed immediately. You will receive your welcome box by the end of January, then receive your first subscription box on or around 15 March. You will then be billed £15.00 on the 22nd of every other month from March onwards.

When are boxes shipped?

Boxes are shipped on 15th of each month (or 16th if the 15th falls on a Sunday). All boxes are shipped first class in the UK, or International Standard everywhere else. 

If you are outside of the UK, please allow up to three working weeks for delivery, though boxes often arrive much sooner.

My box hasn't arrived! What do I do?

If your box hasn't arrived please contact us at contact@hellotreaclestore.com with your name, address and email on your account and we will be happy to discuss next steps with you.

There's a problem with some of my goodies. Can I get them fixed or replaced?

Oh no! Don't despair. Please get in touch at contact@hellotreaclestore.com and we can have a chat about options for repair or replacement. If it's faulty we will always repair/replace free of charge, but may also be able to fix things if you've experienced a mishap, too. 

My pal loves the goodies from my box! Can we get more?

Every month's box is a limited run and the main accessory is always exclusive to Treacle Trove boxes. However, there will always be a small number available to order individually in the shop - visit the Treacle Trove collection for details.