Shipping Policy
Processing times
- Items are shipped on Mondays, Wednesdays and Fridays, with the exception of UK Bank Holidays.
- Orders for stock items placed by 7pm on Sunday, Tuesday and Thursday will be shipped the next day.
- Orders for custom or personalised items (such as baubles and cards) will be shipped in 3-5 working days, allowing for production time.
- Orders for clothing are printed and fulfilled on demand by our fantastic printing partners. They are usually shipped within 3-5 working days.
- A notice will be added to the website in the event we are away and unable to ship items for a short period.
Shipping method and estimated delivery times
All Hello Treacle items are sent in boarded envelopes or cardboard mailers to ensure they reach you in tip top condition and as sustainably as possible.
UK orders are posted first class and should be with you within 1-2 working days of shipping, but Royal Mail delays beyond our control do occur over Christmas and other busy periods.
Royal Mail aim to deliver international orders within 8 working days, but please allow 15 working days (three weeks) from shipping, due to delays at customs, which are common during busy periods. Please consider timings when placing your order.
We will always do our best to meet these shipping estimates, but can't guarantee them, due to courier, local customs and delivery delays.
Customs and import taxes
Customers are responsible for any customs and import taxes that may apply. Hello Treacle is not responsible for charges or delays due to customs.