Shipping Policy

Processing time

Items are shipped on Mondays, Wednesdays and Fridays, with the exception of UK Bank Holidays.

A notice will be added to the website in the event I am away and unable to ship items for a short period.

Shipping method and estimated delivery times

UK orders will be shipped first class. UK orders with a value of more than £20 will require a signature.

All international orders will be shipped by Royal Mail International Standard service. Tracking is not included as standard, as the cost of this is prohibitively expensive. Items with a value greater than £15 are shipped with International Tracked and Signed service, the cost of which is included in your shipping charge.

UK: 1-2 business days
North America: 10-15 business days
Europe: 5-10 business days
Australia, New Zealand and Oceania: 10-15 business days
Asia Pacific: 10-15 business days

I'll do my best to meet these shipping estimates, but can't guarantee them, due to courier, local customs and delivery delays.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. Hello Treacle is not responsible for delays due to customs.