Skip to content
  • Home
  • Stash Box Subscription Box
  • Collections
  • Join our mailing list
  • Stash Box reveals
  • Shop All
  • Account
Hello Treacle
Cart
  • Home
  • Stash Box Subscription Box
  • Collections
  • Join our mailing list
  • Stash Box reveals
  • Shop All
Account
Item added to cart. View cart and check out.
Free UK shipping on orders over £50!
Access Denied
IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts

Returns and Cancellations Policy

Returns and Cancellation Policy

Cancellations and returns
Hello Treacle accept returns and cancellations, but please contact us if you have any problems with your order so that I can try to resolve the issue for you.
Conditions of return
Customers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
If the item arrives damaged or defective please notify us within 7 days.  We will require photographic evidence and may request return of the item for review.  Hello Treacle will reimburse you the cost of shipping to return the item, should this be required.  
To arrange a return:
  • Contact us within: 7 days of delivery
  • Ship items back within: 21 days of delivery

We politely request that you request proof of postage when returning items to Hello Treacle.  While items are rarely lost in transit, this does sometimes happen and Hello Treacle will not be responsible for losses in transit for returned items.

Refunds will be processed upon receipt of the returned goods, provided they are returned in their original condition.

To request a cancellation:
  • Contact us before your order has shipped
Non-returnable items:
Because of the nature of the following items, unless they arrive damaged or defective, Hello Treacle cannot accept returns for:
  • Custom or personalised orders
  • Perishable products
  • Digital downloads
  • Undergarments (for health/hygiene reasons)
Invalid password
Enter

Useful stuff

  • About us
  • Contact us
  • Privacy Policy
  • Returns and Cancellations Policy
  • Shipping Policy
  • Wholesale and stockist enquiries
  • Terms of service
  • Refund policy
  • Do not sell my personal information

Follow us

  • Facebook
  • Instagram
© 2023, Hello Treacle . Powered by Shopify
Payment methods
  • American Express
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Maestro
  • Mastercard
  • PayPal
  • Shop Pay
  • Union Pay
  • Visa
  • Choosing a selection results in a full page refresh.
  • Press the space key then arrow keys to make a selection.
  • Use left/right arrows to navigate the slideshow or swipe left/right if using a mobile device