Returns and Cancellations Policy
Returns and Cancellation Policy
- Contact us within: 7 days of delivery
- Ship items back within: 21 days of delivery
We politely request that you request proof of postage when returning items to Hello Treacle. While items are rarely lost in transit, this does sometimes happen and Hello Treacle will not be responsible for losses in transit for returned items.
Refunds will be processed upon receipt of the returned goods, provided they are returned in their original condition.
- Contact us before your order has shipped
- Custom or personalised orders
- Perishable products
- Digital downloads
- Undergarments (for health/hygiene reasons)